FAQ + Shipping
How long will it take to receive my order? Please allow for 1-2 weeks for your package to arrive. We ship out all orders right away but the shipping time is dependant on your location and postal services available. You will receive a tracking number with your order within 48 hours.
Where do you ship to? ALL ACROSS this beautiful country CANADA. Orders under $100 will have a flat rate shipping of $15.00 - $20.00 depending on province. Orders over $100 will receive free shipping. Booya! Fill that Cart.
Local Delivery: Currently we offer Free delivery to the following areas: Strathmore, Langdon, Chestermere, Lyalta and once a week to Drumheller. Use your town name at checkout to activate. (and hey thanks for shopping super local) Typically we deliver a day or two from ordering.
Sustainable Shipping for a Greener Future: We are committed to a sustainable future. Carbon-natural shipping approach prioritizes eco-friendly practices for all packages, utilizing renewable energy-powered transportation and sustainable packaging materials.
What are my return options? I know that it can be tough to buy tangible items through an online store, and I appreciate your trust in my work. Due to the nature of the products that we sell and our delivery-only system, we have very specific return options. Please be advised that due to the unique nature of our handmade products, all sales are final. We encourage our customers to either test or experience the product firsthand before making a purchase, as we unable to provide a refund. Your understanding and cooperation are greatly appreciated. Curious? Request a sample- I am happy to mail + provide what I can. Returns will be processed as a gift card (store credit) to Copper Barrel Mercantile that can be used at any time and never expire.
Service? Absolutely! We do things old school over here so reach out if you are curious or interested in something, but can't decide. We can likely mail you samples or get you in the right direction. Email + Text or Phone (leave a message if I miss it - like you I can't stand spam and don't pick up the phone unless you have call display) Hugs- Crystal ✌🏼
